Customer Service
Find answers to frequently asked questions and get the help you need.
Contact Us
Get in Touch
Email: support@wifiplus.com
Phone: 1-800-WIFI-PLUS
Hours: Monday - Friday, 9AM - 6PM EST
Business Address
WiFi Plus Online Store
123 Technology Drive
Tech City, TC 12345
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75. Free shipping promotions may also be available.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in original condition with all packaging and accessories.
How do I start a return?
Log into your account and go to your order history to initiate a return, or contact our customer service team for assistance.
Are there any return fees?
Returns due to defects or our error are free. Customer-initiated returns may have a small restocking fee depending on the item.
Products & Compatibility
How do I know if a product is compatible with my device?
Check the product specifications and compatibility section on each product page. Our customer service team can also help with compatibility questions.
Do your products come with warranties?
Yes, all products come with manufacturer warranties. Extended warranty options may be available for select items.
Can I get technical support for my purchase?
We provide basic setup guidance. For advanced technical support, please contact the manufacturer directly using the information provided with your product.
Account & Orders
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access your order history.
I forgot my password. How can I reset it?
Click "Forgot Password" on the login page and enter your email address. We'll send you instructions to reset your password.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer service for assistance.
Still Need Help?
Can't find the answer you're looking for? Our customer service team is here to help.